Refund Policy

Due to the nature of our products, all products are strictly not returnable under any circumstances, unless shipped by error on our part. We encourage you to purchase some samples first to assure your complete satisfaction before committing to full-size items. All items are packed carefully and checked properly before leaving our premise. If there is any error/breakage/spillage, please kindly email us at info (at) auphorie (dot) com within 24 hours upon receipt for authorization. Please note that we are not responsible for lost, unclaimed, undelivered, and returned packages under any circumstances, as such, refund or re-delivery cannot be claimed for lost, unclaimed, undelivered, and returned packages.

Notes regarding international registered air mails: Orders sent using international registered air mails may not be tracked successfully all the time, and may be subject to customs inspection and clearance. It is at customer's own risk for placing orders that are to be sent through international registered air mails. By placing such orders, customer agrees that refund or re-delivery cannot be claimed for unsuccessful deliveries or missing packages sent through international registered air mails. It is customer's responsibility to pay any customs duties and/or taxes and/or brokerage fees, if applicable, upon receipt of package, or as requested by the local courier or customs. Customer agrees that refund, return or re-delivery cannot be claimed due to refusal of payment of customs duties and/or taxes and/or brokerage fees. Refund, return, or re-delivery cannot be claimed for unclaimed / uncollected / unsigned packages. Should your package is returned to us due to any circumstances, you may arrange for a re-delivery by paying the shipping cost once more (in this case, re-delivery fee is also required for orders with free shipping), unless any of the item(s) in the returned package broken/leaked (in this case, a re-purchase will have to be done). If refund is insisted, a restocking fee of 30% of the total original value (i.e. pre-discount value) of all item(s) in that particular order as well as the shipping cost of that order will not be refunded.

Notes regarding EMS or other international shipping options: Orders sent using EMS or other express couriers may be subject to customs inspection and clearance. Clearance brokerage fees may be applied to all orders sent through express couriers. It is customer's responsibility to pay any customs duties and/or taxes and/or brokerage fees, if applicable, upon receipt of package, or as requested by the express courier company. Customer agrees that refund, return or re-delivery cannot be claimed due to refusal of payment of customs duties and/or taxes and/or brokerage fees. Refund, return, or re-delivery cannot be claimed for unclaimed / uncollected / unsigned packages. Should your package is returned to us due to any circumstances, you may arrange for a re-delivery by paying the shipping cost once more (in this case, re-delivery fee is also required for orders with free shipping), unless any of the item(s) in the returned package broken/leaked (in this case, a re-purchase will have to be done). If refund is insisted, a restocking fee of 30% of the total original value (i.e. pre-discount value) of all item(s) in that particular order as well as the shipping cost of that order will not be refunded.

We reserve the rights to amend any of the above policies and terms of service at our own discretion without prior notice.