Once an order/pre-order is placed, it can no longer be cancelled or amended. Please read and check all details and info carefully before submitting your orders/pre-orders.
A note for all Europe-based customers: Effective from July 1st, 2021, all shipments bound for European countries will be subject to import duties/VAT as well as other relevant fees, calculated based on the full value of each shipment. Once an order/pre-order is placed, you consent to bear all relevant duties/VAT/fees. No return or refund will be accepted due to any refusal/failure of paying such extra fees.
Please read the following carefully before placing your order. Once your order is submitted and confirmed, it automatically signifies that you have read and agreed with the following.
1. Shipping Methods:
All international orders will be sent via DHL Express or equivalent. Tracking information will be notified via e-mail.
2. Shipping Fee:
Orders are charged at a fixed rate of delivery fee automatically calculated based on destination and carrier option.
We ship to selected countries/regions. If you cannot find your country/region in the list of our shipping destination, that means we are unable to ship to that country/region at the moment.
3. Delivery Time:
Once payment has been received, your order will be packed within 7 working days, except that the ordered item(s) is/are out of stock, or for pre-orders, or upon notice, or during breaks/holidays. DHL Express will normally arrive within 2 to 5 working days, depending on the destination.
However, the delivery time is not guaranteed as there might be unexpected circumstances which are completely out of our control, e.g. delivery delay by courier / post office, unforeseen incidents and accidents, custom inspection and clearance delay, covid-19 related situations, etc..
4. Pre-Orders & Back Orders
If there is any item in a single check-out is out of stock, all items in that single check-out will be subject to shipment delay. All items in such order will ship together once the out-of-stock item is back to the shelf and ready to ship. By placing a back order, customer agrees and accepts any delay in shipment. We always try our best to maintain the availability of all items in store, however, there might be certain circumstances where things may happen out of our control. Furthermore, our scents are produced in very small quantity and may be subject to the availability of certain rare ingredients. To prevent all items in a single check-out from shipping late, we would suggest that you could place separate orders, e.g. check-out two times, one contains only out-of-stock item(s), and another one contains only in-stock item(s). As such, the order with in-stock item(s) only will ship normally, while the order with out-of-stock item(s) only will ship later. The same policies apply to all pre-orders.
5. Business Days
Our business operates during normal business hours on normal business days only. Orders can be placed 24/7 on this website, meanwhile we only pack and ship orders during business days. Packing, shipping, and customer service will not be available during weekends (Saturdays and Sundays), public holidays, and occasional events/holidays/breaks.
6. Customs, Duties, and Taxes
You may, depending on your place and country of destination, have to pay duties and/or taxes and/or brokerage fees. Please consult your local customs for more information about the relevant duties, taxes and other charges before placing an order. All prices quoted on our website do not include customs duties and/or taxes and/or brokerage fees. Please note that we do not hold any responsibility for failed deliveries (and therefore cannot refund or replace any order in such case) due to refusal of payment of customs duties and/or taxes and/or brokerage fees, as well as unsuccessful deliveries due to confiscation by customs, or package lost during the process of delivery, or unclaimed/uncollected package.
We reserve the rights to amend any of the above policies and terms of service at our own discretion without prior notice.